My Personal Jagoe Home Story: Week 17
At the Home Orientation, a Jagoe Care Representative will conduct a detailed demonstration of the home’s operation and a review of the owner’s maintenance responsibilities and warranties. The orientation is also another opportunity for Jagoe Homes to confirm with the homeowner that the home has been delivered with all construction work completed and selections installed as requested. This was my opportunity to identify possible cosmetic defects on cabinets, countertops and other things that are susceptible to damage after closing. After closing, there is no way to tell if cosmetic damage was caused during the construction process or was the result of damage incurred during the moving process. Jagoe Homes goal is to complete all items noted at the New Home Orientation prior to close of escrow. Generally, most are completed before homeowners move in. If there are any outstanding items when the closing date arrives Jagoe Homes coordinates completion of the work in much the same way a warranty request would be handled.
After I close on my home, my contact for warranty issues is Cheryl, our Customer Service Administrator.
Jagoe Homes commitment to Customer Satisfaction continues after closing by offering a full-time Customer Service and Warranty Department. Service requests can be submitted online, by email at email@example.com, or by phone 800-264-4663.
Another important step in the building process that comes before closing is a Blower Door Test.
Simply put, a Blower Door Test is a fan-and-pressure-based test performed by a certified rater to measure the “leakiness” of a home. Every new Jagoe Home receives a Blower Door Test. It is required for the home to meet the energy code through the performance method.
After the Blower Door Test is completed, the certified rater will submit the results to their Home Energy Rating System (HERS) Provider. The rater then registers the home with RESNET. An energy packet is supplied to the rater, who then delivers it to Jagoe Homes. Then, Jagoe Homes will finally hand off to the homeowner.
This packet has relevant information specific to that home and should be kept with the warranty info. My home received a score of 62. The lower a home scores on RESNET’S HERS (Home Energy Rating) Index, the more energy efficient it is. A standard new home that’s built to meet the current Energy Conservation Code will score a HERS Index of 100. New Energy Smart, Jagoe Homes score an average of 64, making them at least 36 percent more efficient than a standard new home and at least 66 percent more efficient than a used home.
It is highly recommended that all homeowners keep and maintain this packet. The RESNET value may be represented in an appraisal, and positively effect mortgage values and rates in the future. In fact, it is already affecting appraisals and mortgages in some coastal states, and working its way inward. This could help the homeowner when they sell their home in the future, or even refinance when the high performance value is more universally and officially recognized on government documents.
All Jagoe Homes are backed by a 2-10 Home Buyers Warranty!
With the purchase of your new home, you receive a copy of the structural home warranty contract. The contract explains what is covered as well as a maintenance booklet to give you tips on how to care for your home. In addition, the warranty is fully-transferable, which increases the resale value of your home.
What is covered in the 2-10 Home Buyers Warranty?
- 10 full years of structural defect coverage for load-bearing components.
- 2 full years of systems surety coverage against defects in wiring, piping, and ductwork in electrical, plumbing, heating, cooling, ventilating, and mechanical systems.
- 1 full year of surety coverage against defects in workmanship and materials
It is important to remember to keep your finances in order right before closing.
My lender, which is also Jagoe Homes’ preferred lender, FBC Mortgage, and my loan officer were FANTASTIC at keeping in contact with me. It was hard for me not to go out and purchase furniture (decorating is my favorite), but I resisted temptation before my closing!
Finally, we CLOSED! Now for the big move…
From start to finish, my home took 119 days to build.