I am enjoying my new home. I will have to say that all Jagoe employees I have worked with were awesome. I started with Mary Elliott. She must work around the clock. It didn’t matter what time I contacted her, she always responded. I always brought my two daughters and granddaughters to the meetings we had for selection process, etc. She has a bucket load of patience, or at least she did with me. Mary always had a smile on her face and was so personable. She’s the BEST!
Every employee I encountered was exceptionally nice, kind, professional and genuine. I appreciated their attitudes since this process was a little overwhelming at times for me. I was constantly informed with the next steps through this process through emails, text, etc.
On the final walk through day, I was a little disappointed that I didn’t get a walk through and we just talked while standing in the kitchen. Once I went back into the house, I noticed several places where blue tape was still in the house and some places where there had been blue tape during Orientation, the tape was gone but the issue had not been resolved. I sent an email to Cheryl and everything was resolved very quickly, however, that probably shouldn’t have happened. Cheryl has been excellent to work with as well. She is very thorough in her responses when I have questions.
I remember asking Bernie what type of shrubs were going to be planted outside of my house in a casual conversation. I mentioned I loved flowering bushes. Guess what, Bernie got me some small azaleas. I was so happy.
The only disappointment I have is with the walls and floors. I do understand this has nothing to do with the purchasing experience which is what you asked. However, my walls are so DELICATE! I can brush up against a wall and it leaves a scuff mark. My house is going to look rough within the first year. I am not sure why the walls scuff so easy, but it is frustrating to constantly have to attempt to clean up scuff marks. Also, I selected the vinyl floor. I love the look of the vinyl floor however, the floor is also delicate. I am scared to run my vacuum across the floor traveling from one room to the next that an indenture is going to be made. I wouldn’t even allow my sofa and loveseat to be set up until felt pads were on the legs the day I moved in because this was shared with me at Orientation. Even with the felt pads, there was an indention on my floor within the first 2 days where the leg had a small plastic piece on it and wasn’t covered by the felt pads. I am really shocked the walls and floors aren’t more durable. I feel like I am having to tip toe through my house.
It is not my intent to sound like a complainer because I am very grateful to have worked and continue to work with awesome people at Jagoe. You asked, so I took the time to respond honestly. Thank you for allowing me to vent. I am pleased with the house and the entire process. ( just disappointed in the walls mostly and somewhat with the vinyl floors) Anytime I asked about something, I got an answer very quickly. You all were excellent to work with! Thank you for sharing this once in a lifetime experience with me. I would do it again.
